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Daniela C.

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Activity overview

Latest activity by Daniela C.
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    Daniela C. created an article,

    My order hasn't arrived yet, what should I do?

    First, you will need to check the status of your order. You can do this by entering your online store account under 'Your Orders'. See screenshot below. You will then need to check the status of yo...

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    Daniela C. created an article,

    Product Information

    If you have questions about a specific product in our store or any other Bandai Namco product, please contact our Central Customer Support Team through the following link: http://www.bandainamcoen...

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    Daniela C. created an article,

    Return Procedure on Physical Products

    I want to cancel my order before it arrives If your order has already shipped and you have received the tracking number, our best advice would be to refuse the package upon delivery. This way it wi...

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    Daniela C. created an article,

    Where is my Digital Download key?

    Once you have completed your order, we will send you a confirmation email with all the information including access to your invoice and your download details with instructions on how to activate an...

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    Daniela C. created an article,

    Confirmation Email

    PLEASE BEWARE if you are having any issues to receive your confirmation email please make sure you have added our address into your “Address Book” to make sure our emails are not blocked or sent to...

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    Daniela C. created an article,

    Order cart/content modification

    Order cart You can add or delete products from your cart at any time before checking-out. If you have added a product already into your cart and wish to continue buying, all you have to do is click...

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    Daniela C. created an article,

    SMS Confirmation

    Once you have gone through the last stage of your order process and you click on ORDER NOW, a confirmation message will appear stating that your payment option has been approved     If your order ...

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    Daniela C. created an article,

    How to earn and use reward points

    The ways in which you can earn points as part of this Program will be set forth on the Site, and may include, but not be limited to, making purchases, signing up for the Site’s newsletter, and shar...

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    Daniela C. created an article,

    How to change billing/shipping address

    To change your current shipping or billing address, please log into your account, select the tab 'Addresses' and click on the EDIT button next to the address you want to change.The change on the sh...

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    Daniela C. created an article,

    Return procedure on Digital Download products

    We will be able to cancel and refund your digital order just as long as the key remains locked. The key can be found in the confirmation email along with all the necessary information. Please see...