Pre-order

  • When will i be charged for a pre-order?

We will charge you for your preorder a few weeks before the official release date, to start with the shipping process. We will send you a notification to your registered email a few days before we debit your account along with instructions on how to update your payment method if needed.

 

  • When will my pre-order ship?

Our intention is to always ship all pre-orders out before the actual release date in order to arrive on time. You will receive a tracking number as soon as it leaves the warehouse.

 

  • I no longer wish to keep my pre-order

If you wish to cancel your pre-order, make sure to contact our Support Team and we will do it for you.

You can send your request to: storesupport@bandainamcoentstore.com
Don't forget to include your order number.

 

 

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